connect-gaming-pro

Connect Gaming PRO

The Connect Gaming PRO system is the #1 gaming service management application on the market. ​

  • Eliminate delays in service​
  • Benchmark track and improve your service level​
  • Connect your customers with what they want at the touch of a button
Category:

Integrates directly with all Gaming Loyalty Systems to alert gaming attendants when an event arises like a payout or drink request. All events are queued to ensure the first patron to request service, is the first one attended to. Calls rotate evenly to all attendants who are logged on to the system. Attendants receive messages via Android Smartphone, Android Smartwatches, RF pagers, DECT phones, SMS to mobile phones from Connect.

The Connect Gaming system integrates directly with all Gaming Loyalty Systems to alert gaming attendants when an event arises like a payout or drink request. All events are queued to ensure the first patron to request service, is the first one attended to. Calls rotate evenly to all attendants who are logged on to the system. Attendants receive messages via Android Smartphone, Android Smartwatches, RF pagers, DECT phones, SMS to mobile phones from Connect Gaming system

ESCALATIONS AND NOTIFICATIONS

With Connect Gaming escalation levels, you can ensure that every call gets answered within a certain time frame. If a call is not responded to in time, there is a number of different escalation types from repeating the call to another attendant or backup attendant, or notifying a Duty Manager or Gaming Manager. Managers can also be notified instantly if there are too many calls active at any one time, so they know that they need to put more staff on the floor.

REAL-TIME REPORTING AND STATISTICS

The Connect Gaming Reporting module allows any authorised user to generate real-time reports quickly and efficiently. These reports can be exported to Excel or printed as a PDF. Now you can monitor Attendants performance, busiest times and days, busy areas within a zone and receive much more information from any PC on the network. This will allow you to monitor productivity and efficiency as well as assisting in scheduling rosters, as you will know when your quiet and busy times are throughout the day.

MAIN BENEFITS OF CONNECT GAMING

  • Full communication with Android Smartphones and Smartwatches
  • Send messages to Wireless Devices such as Pager, Watches, Phones as well as Text Messaging to Mobile Phones, Email and PC Based Display Terminals
  • Interfaces to all loyalty providers offering
  • Multiple zone
  • Tiered Loyalty
  • VIP Paging
  • Car Park VIP Alert
  • All major loyalty provider integration
  • Endless escalations & notifications
  • Real-time reporting and inbuilt reports
  • Smart Phone Application to allow managers to make changes on the fly
  • Multi Site Support
  • Attendant touch screen to allow staff to log on or off during breaks to change tasks and/or shifts
  • Multiple display screens allow customer and attendants to view gaming calls and escalation positioning
  • Ability to allow digital advertising of products/service on their screens to increase impulse sales and branding
  • Full user restriction, password protection and fully networkable with web based features

SOFTWARE ARCHITECTURE

Software Architecture

The Connect Gaming VIP module allows gaming attendants to receive notification when a VIP is onsite and swipes their card in a kiosk or inserts it into a gaming machine.

It will provide the attendant with all relevant customer details such as Name and Tier Level
The other function of the VIP module allows for top tier players to progress faster within a gaming queue when a service or drinks button is pressed.
This will provide your VIP customers with faster service levels consistent with their status in your club.

 

CONNECT GAMING FEATURES

 

  • Full Alphanumeric messaging to pagers & watch pagers
  • Messaging to DECT phones, mobile phones
  • Messages & Reports available via email
  • Dynamic real-time reporting and statistics
  • Fully configurable escalation paths – Up to 999
  • Multiple gaming zone configurations
  • Event colour coding for easy reference
  • User restrictions and password restrictions
  • Networkable to any authorised computer
  • Alarm integration and notification alerts
  • Simple user interfaces
  • Touch Screen compatible for gaming floor access

 

 

CONNECT LIVE VIEW SCREEN

Average Response

SAMPLE REPORTS

Report

NSW & ACT

NSW & ACT

QLD

Clients

CONNECT GAMING HAS MORE FEATURES & INTERFACING ABILITIES THAN ANY OTHER SYSTEM IN THE WORLD!