Gaming Solutions

Responsible Gaming Welfare Check

Ensure Patron Safety and Compliance with Real-Time Monitoring

Safeguard your patrons and meet your compliance obligations with the Responsible Gaming Welfare Check

Now available on BTG’s industry-leading Connect Gaming, our responsible gaming welfare check function allows you to proactively monitor player activity and take action when necessary.

Your New Standard for Responsible Gaming Management

Proactive Patron Monitoring

Receive instant notifications when a customer has been playing for a pre-set amount of time, allowing you to intervene early and conduct welfare checks, protecting both your patrons and your venue.

Customisable Welfare Checks

Tailor welfare checks with customisable questionnaires, ensuring Responsible Gaming Officers (RGO’s) gather detailed, actionable insights during interactions with customers.

Escalation and Reporting

Easily escalate serious cases to senior management and export comprehensive welfare reports directly from the system, ensuring accurate record-keeping and peace of mind.

Versatile Integration

Conduct carded and uncarded checks through the app or PC, ensuring a seamless process whether patrons are known to the system or not.

The industry’s top venues rely on BTG’s Responsible Gaming Welfare Check to ensure compliance and safeguard their patrons.

Now it’s your turn.

Key Features of Responsible Gaming Welfare Check

Instant Alerts

Receive notifications directly to your device when welfare checks are required.

Customisable Questionnaires

Record detailed insights with tailored questions to suit your venue's needs.

Escalation Protocols

Immediate escalation for serious issues, notifying senior management for timely intervention.

Comprehensive Reporting

Export full reports and detailed records for compliance tracking.

Carded and Uncarded Checks

Conduct welfare checks for all patrons, regardless of whether they are in your loyalty system.

All-Inclusive Managed Services:
No Upfront Costs

Integrate the Responsible Gaming Welfare Check into your new or existing managed services package. Protect your patrons and your business without the financial burden.

Start today with zero upfront investment and experience the difference in responsible gaming management.

Lifetime Premium Warranty

Get complete coverage for the life of your rental, including even the most unlikely mishaps.

Fixed, Tax-Deductible Fees

Keep your finances predictable with a fixed monthly or quarterly costs that’s Guaranteed and fully tax-deductible.

Regular Service & Upgrades

Stay ahead with system upgrades at regular intervals, ensuring your technology is always reliable.

No Hidden Costs

Enjoy transparent pricing with no bill shock or freight charges on equipment services and replacements.

Rapid Replacements

Keep downtime to a minimum with advance replacements whenever needed, at no extra cost.

Expert Recommendations

Tell us your problem and we’ll find the right products to solve it without you needing to research yourself

Frequently asked questions

Notifications are sent instantly to Responsible Gaming Officers’ chosen devices, ensuring timely checks.

Yes, the system allows you to create custom questionnaires for more detailed and relevant customer interactions.

The system includes escalation protocols that notify senior management of serious situations for immediate intervention.

All interactions and checks are recorded and can be exported as full reports from the system to help meet compliance obligations.

No, the Responsible Gaming Welfare Check allows for both carded and uncarded checks, ensuring all patrons are monitored.

Take control of your venue’s responsible gaming efforts with BTG’s Responsible Gaming Welfare Check

Contact us today and discover how BTG’s gaming technology solutions can engage your customers and enhance your venue’s performance.