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Connect Waitlist

Simple to install and even easier to use for staff and guests. It will allow your staff to focus on what’s important, your customers. It will keep your customers up to date with where they are in the queue for a better waiting experience.

* Different pagers needed for voice and text

WHAT CAN IT DO FOR ME?

Guest Management

  • Know who is waiting and for how long
  • Quote customer wait times
  • Track status
  • Update customer
  • Provide a contactless solution

Business Improvement

  • Staff rostering with real data
  • Compare demand over time
  • Improve waiting experience
  • Alert Management if waits are too long

Improve Customer Experience

  • Social distancing will remain in the minds of customer and providing a text option will appeal to some customers
  • Customer privacy maintained, phone numbers deleted after use

HOW IT WORKS

GUEST ARRIVES

  • Add guest to Waitlist
  • Option of a pager or Text/SMS

ORDER MANAGEMENT

  • Track customers and wait times
  • Keep customers informed
  • Service resolution
  • Allow customer to social distance

CALL CUSTOMERS

  • Impress guests with order update and timely service
  • Alert Management if wait exceeds target times

THE SYSTEMS

Stand Alone SMS

Fully Integrated With Pagers + SMS

SCREEN VIEW

  • Staff easily add customer’s pager number or mobile phone number
  • 10 digit phone number converts to 4 digit code for privacy
  • Staff easily identify who is next
  • Kitchen staff easily call customers from master touch terminal or from Kitchen Pass

 

PRICING

THINGS TO CONSIDER

 

Are you an existing customer?

  • Free software for existing MSA customers.
  • Hardware discounts also available

abc

 

Rental or Purchase

  • Low monthly fee with upgrades and service included
  • One off payment where upgrades and service will be additional
 

What hardware will you need?

  • How many ordering points will you have?
  • How many call points will you need?
  • Do you want to integrate your pagers and text system?
 

What text plan will need?

Text Volume
Cost per text
 
Rental
Purchase
 0-3000
Free
$10 *
3000-5000
5000-10000
10000-20000
 

EXAMPLES

 

Stand Alone Solution

  • 1 Order Point tablet
  • 1 Call Point tablet
  • Stand Alone Transmitter
  • Up to 3000 Free Texts Per Month *

 

From $75 per month
for existing MSA Customers

 

Fully Integrated Solution

  • 1 Order Point tablet
  • 1 Call Point tablet
  • Integrated Transmitter
  • Up to 3000 Free Texts Per Month *
  • Page both Pagers / Buzzers and SMS/TXT mobile from touch tablets

From $110 per month
for existing MSA Customers

* Customer to arrange own SIM with up to 3000 SIM included from a variety of telco suppliers