Connect Waitlist
Simple to install and even easier to use for staff and guests. It will allow your staff to focus on what’s important, your customers. It will keep your customers up to date with where they are in the queue for a better waiting experience.
* Different pagers needed for voice and text
WHAT CAN IT DO FOR ME?
Guest Management
- Know who is waiting and for how long
- Quote customer wait times
- Track status
- Update customer
- Provide a contactless solution
Business Improvement
- Staff rostering with real data
- Compare demand over time
- Improve waiting experience
- Alert Management if waits are too long
Improve Customer Experience
- Social distancing will remain in the minds of customer and providing a text option will appeal to some customers
- Customer privacy maintained, phone numbers deleted after use
HOW IT WORKS
GUEST ARRIVES
- Add guest to Waitlist
- Option of a pager or Text/SMS
ORDER MANAGEMENT
- Track customers and wait times
- Keep customers informed
- Service resolution
- Allow customer to social distance
CALL CUSTOMERS
- Impress guests with order update and timely service
- Alert Management if wait exceeds target times
THE SYSTEMS
Stand Alone SMS
Fully Integrated With Pagers + SMS
SCREEN VIEW
- Staff easily add customer’s pager number or mobile phone number
- 10 digit phone number converts to 4 digit code for privacy
- Staff easily identify who is next
- Kitchen staff easily call customers from master touch terminal or from Kitchen Pass
PRICING
THINGS TO CONSIDER
Are you an existing customer?
- Free software for existing MSA customers.
- Hardware discounts also available
abc
Rental or Purchase
- Low monthly fee with upgrades and service included
- One off payment where upgrades and service will be additional
What hardware will you need?
- How many ordering points will you have?
- How many call points will you need?
- Do you want to integrate your pagers and text system?
What text plan will need?
| Text Volume |
Cost per text
|
|
|
Rental
|
Purchase
|
|
| 0-3000 |
Free
|
$10 *
|
| 3000-5000 |
7¢
|
8¢
|
| 5000-10000 |
6¢
|
7¢
|
| 10000-20000 |
5¢
|
6¢
|
EXAMPLES
Stand Alone Solution
- 1 Order Point tablet
- 1 Call Point tablet
- Stand Alone Transmitter
- Up to 3000 Free Texts Per Month *
From $75 per month
for existing MSA Customers
Fully Integrated Solution
- 1 Order Point tablet
- 1 Call Point tablet
- Integrated Transmitter
- Up to 3000 Free Texts Per Month *
- Page both Pagers / Buzzers and SMS/TXT mobile from touch tablets
From $110 per month
for existing MSA Customers
* Customer to arrange own SIM with up to 3000 SIM included from a variety of telco suppliers